Comms is a communication tool built from a real need to better serve customers. The aim of Comms is to bring together a wide range of software under one platform, allowing our support and operations teams seamless and timely interactions with customers.
The intuitive features of Comms such as DsDs integration, BOT assistance, user communication profiles and escalations not only increases the efficiency of customer-facing teams by offering solutions to our agents, they dramatically decrease the customer response time.