Yolo Investments has made a significant investment in Proto, a leader in inclusive chatbots and contact centre automation.

The investment will support Proto’s expansion within emerging markets, concurrent with nationwide deployments of its AI Customer Experience (AICX) platform across financial sectors in Africa and Southeast Asia. Proto’s AICX platform is powered by proprietary natural language processing technology for historically-underserved languages, such as Tagalog, Twi, and Kinyarwanda. Most recently, the inclusive chatbot technology is driving results for stronger consumer protection legislation in countries such as the Philippines — with a 4x usage surge during the pandemic — and support from the African Development Bank for multi-country central bank deployments.

Yolo Investments GP Tim Heath said: “We are huge fans of Proto’s tech-led approach to transforming the enduser experience. The company is a perfect match for Yolo Investments, particularly with its unparalleled expertise across emerging markets. We see significant opportunities to apply its solutions across our network. And with Proto backed by a world-class team which is absolutely focused on the enduser, we’re excited to support the company into the future.”

Proto CEO Curtis Matlock said: “The experience of the Yolo team within Proto’s verticals and emerging markets is unmatched. We’re working closely together on the expansion of regulatory partnerships for deploying Proto’s conversational consumer protection solutions for local and underserved languages. Proto is driven to position itself as the CX automation vendor of choice for the emerging world, where inclusive and localized communication technology is essential.”

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